ACCESSIBILITY STATEMENT

Effective Date: August 21, 2025
Last Updated: August 21, 2025

Our Commitment to Accessibility

SoulFlow is committed to ensuring digital accessibility for people with disabilities. We are continually working to improve the accessibility and usability of our website at https://soul-flow.app and our mobile applications to provide a positive experience for all users.

Current Accessibility Status

What We’ve Implemented

Our Services currently include some accessibility features:

Responsive Design: Our website and mobile app are designed to work across different screen sizes and devices
Keyboard Navigation: Basic keyboard navigation support for core website functions
Text Scaling: Support for browser and device text scaling features
Color Contrast: We strive to maintain reasonable color contrast in our design
Alt Text: Images include alternative text descriptions where feasible
Semantic HTML: We use proper HTML structure to support screen readers

Current Limitations

We acknowledge that our Services may not currently meet all accessibility standards, including:

Some features may not be fully compatible with all assistive technologies
Certain interactive elements may require mouse/touch interaction
Some content may not have complete keyboard navigation support
Video and audio content may lack comprehensive captions or transcripts
Complex visual elements may have limited alternative descriptions

Accessibility Standards

We reference the following accessibility guidelines in our development process:

Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
Americans with Disabilities Act (ADA) standards
Israeli Equal Rights for Persons with Disabilities Law
European Accessibility Act standards

While we strive to align with these standards, we cannot guarantee full compliance at all times.

Ongoing Efforts

We are actively working to improve accessibility through:

Regular accessibility reviews and testing
Staff training on accessibility best practices
Consultation with accessibility experts
User feedback integration and response
Gradual implementation of enhanced accessibility features

Alternative Access Methods

If you encounter accessibility barriers, we offer the following alternatives:

Email Support: Contact us at support@soul-flow.app for assistance accessing content or features
Phone Support: [If available, include phone number]
Alternative Formats: Request information in alternative formats when possible
Personal Assistance: Our support team can help you access specific features or content

Feedback and Contact Information

We welcome your feedback on the accessibility of our Services. If you:

Encounter accessibility barriers
Have suggestions for improvement
Need assistance accessing content or features
Want to report an accessibility issue

Please contact us:

Email: accessibility@soul-flow.app
Subject Line: “Accessibility Inquiry”
General Support: support@soul-flow.app

When reporting accessibility issues, please include:

Description of the accessibility barrier
The specific page or feature affected
Your assistive technology or browser information
Any error messages received

Response Timeline

We are committed to responding to accessibility inquiries promptly:

General accessibility questions: 5-7 business days
Urgent access issues: 2-3 business days
Alternative format requests: 10-14 business days

Third-Party Content

Our Services may include content, features, or links from third-party providers. We cannot guarantee the accessibility of third-party content but encourage third parties to provide accessible experiences.

Mobile Applications

Our mobile applications are designed with basic accessibility features supported by iOS and Android platforms, including:

VoiceOver and TalkBack compatibility where feasible
Dynamic text sizing support
High contrast mode support
Basic screen reader navigation

Please note that mobile accessibility features may vary by device and operating system version.

Continuous Improvement

Accessibility is an ongoing process. We regularly:

Review and update our accessibility practices
Test new features for accessibility considerations
Seek feedback from users with disabilities
Monitor technological advances in accessibility
Update this statement to reflect our current status

Legal Disclaimer

This accessibility statement reflects our current efforts and should not be interpreted as a guarantee of full accessibility compliance. We make no warranties regarding the accessibility of our Services and reserve the right to modify features and content as needed for operational purposes.

Users who require specific accessibility accommodations are encouraged to contact us to discuss available alternatives and assistance options.

Updates to This Statement

We may update this accessibility statement periodically to reflect changes in our Services or accessibility efforts. Updates will be posted on our website with a revised “Last Updated” date.

For questions about this Accessibility Statement, please contact us at support@soul-flow.app